Privacy Policy

This notice describes the privacy policy (“Privacy Policy” or “Policy”) for www.oggangs.com and its related mobile application, namely, “OGGANGS” available on Apple’s App Store and Google Play Store(hereinafter referred to as the “Website” or “App” or “Platform”), owned and operated by Oggangs Private Limited, a private limited company, incorporated under the provisions of Companies Act, 2013, and having its registered office at Bikaner, Rajasthan (IN) (hereinafter referred to the “Company” or “Oggangs” or “us” or “our” or “we”). In this Policy, you shall be referred as “you” or “your” or “user” or “users”.

We are an esports, pc, console gaming hosting App. Our App allows you to participate in esports and gaming events, and win rewards and vouchers (“Services”). Additionally, how we collect, use, store, share and transmit your data is governed by our Privacy Policy.

1. What's in this policy?

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature and is a legally binding document between You and OGGangs.

We take the privacy of Our Users seriously. We are committed to safeguarding the privacy of Our Users while providing a personalized and valuable service.

A. What information we might collect about you?

Information that you provide us: We collect the information you provide when you use our Site or App and our services, including without limitation, when you sign up for an account, explore our Site/App, purchase Sapphire, participate in any game or event, use our services, engage with us through any social media platform, share your feedback, submit a complaint, communicate or interact with us in any manner. This can include your Financial Information, Personally Identifiable Information (PII) and non-PII information. The examples include your full name, email, phone number, date of birth, password, your queries etc. We also collect information about how you use our services, such as the content you engage with or the frequency and duration of your activities.

Information that we collect when you use the website and App: We also collect information while you access, browse or view. In other words, when you access the Website or App, we are aware of your usage of the Website/App, and gather, collect and record the information relating to such usage, including geo-location information, device data and connection information, browser information and web-log information.

Cookies and Similar Technologies: Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other website. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons. The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.

Information that we collect from third party sources: You can engage with us through social media platforms. When you engage with us through social media platforms, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

Payment Information: All the credit card payments and UPI payments are processed through our third-party payment service provider, namely, RazorpayPayment Gateways. (Add any other gateways that you have applied for)

Good Judgment: We suggest that you exercise good judgment and caution while providing your personal information.

B. What is the Legal Basis for Collection of your Data?

You acknowledge that all processing of your personal information will be carried out based on a valid legal justification for processing. In most cases, processing will be justified using the following criteria:

Consent: Processing personal data will occur when you have given clear consent for one or more specific purposes.

Performance of a Contract: Personal data may be processed when it is necessary for the performance of an agreement with you or for any obligations before entering into a contract.

Legal Obligations: Processing personal data may be required to comply with a legal obligation that applies to us.

Vital Interests: Personal data may be processed to protect your vital interests or the vital interests of another person.

Public Interests: Processing personal data may be related to a task carried out in the public interest or in the exercise of official authority vested in the Company.

Legitimate Interests: Processing personal data may be necessary for the Company's legitimate interests pursued for specific purposes.

We are available to provide clarification regarding the specific legal basis for processing your personal data. This includes determining whether providing personal data is a legal or contractual requirement, or if it's necessary to enter into a contract. Please don't hesitate to reach out to us at info@oggangs.com for further information.

C. How we might use that information?

We use all of the information we have to help us provide, support and improve our services. We use the information collected from you for one or more of the following purposes:-

• To create and update your account and profile;

• To credit Sapphire;

• To facilitate your participation in games and events, on your request;

• To determine your rankings;

• To provide our services;

• To provide you rewards and vouchers;

• To assess queries, requirements, and process requests for various services;

• To enhance your user experience, including as a way to recognize you and welcome you to the Platform;

• To improve our Site, App and services;

• To be able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services and the people or things you’re connected to and interested in on and off our services.

• We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

• We use the information we have to help verify accounts and activity, and to promote safety and security on of our services, such as by investigating suspicious activity or violations of our terms or policies.

• We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.

• We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm OGGANGS, our community, or the public.

• To respond to summons, court orders, directions or other judicial processes.

• To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.

• To help in creating, editing, uploading and suggesting content in our OGShortsservice. The privacy notice regarding this feature can be seen here

D. When we might use your details to contact you?

• to update you on any changes to the “OGGANGS” policies, practices and Terms of Use

• to check with you about any service or activity you’ve signed up for. For example, we might tell you if your “OGGANGS” account hasn't been used in a long time.

• to answer you when you’ve contacted us, or to respond to a comment or complaint

• to invite you to take part in surveys about our services, which are always voluntary

• for marketing purposes

• to send you notifications on your device depending on your settings

• We’ll only contact you when we need to or when you’ve given us permission.

“We’ll never contact you to ask for your “OGGANGS” account password.”

E. What information of yours we might share with others?

Your Personal Information may be disclosed in the situations described below, and by using our services, you provide consent for such sharing with:

(i) Provision of Services: We may share your Personal Information with third-party service providers as necessary to enable us to provide you with the services you wish to access on or through the Platform. For instance, in order to process disbursement instructions, your information may be shared with payment processors. These companies will have access to the specific Personal Information required to perform their functions, including:

Third Party Data Recipient Entity	Function
Razorpay payment gateway	For making transactions and depositing and withdrawing money with us
SMS OTP Providers	For generation of OTP
IP Reverse Geolocation provider	To know the location and to restrict the users from restricted locations
AWS Servers(www.aws.amazon.com/	Third Party hosting service provider

You can engage with us through social media platforms. When you engage with us through social media platforms, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

(ii) Law Enforcement: We may disclose your Personal Information to individuals/entities as required by applicable law, including

Any person/entity to whom disclosure is legally mandated.

Government, statutory authorities, courts of law, or judicial forums in accordance with the law.

(iii) In cases where we believe it is necessary to respond to valid claims, legalprocesses, protect “OGGANGS” rights, property, and safety, or prevent illegal, unethical, or legally actionable activities.

(iv) Any person/entity to whom disclosure is necessary to enforce our rights.

(v) Affiliates: We may share your information with our associate companies, business partners, agents, or third parties for the purposes of services, marketing, and promotional activities conducted by or on behalf of the Company.

(vi) Change in Control: In the event of a legal acquisition of “OGGANGS” or its Platform, your Personal Information may be transferred. If “OGGANGS”undergoes bankruptcy, merger, acquisition, reorganization, or sale of assets, your Personal Information may be included in the transaction. The commitments outlined in this Privacy Policy will continue to apply to the Personal Information transferred to the new entity.

(vii) User’s control over sharing of data with social media platforms:……….

F. How we store and secure your information?

(i) Storage: Your data is stored through data storage, databases and servers of AWS Server, IN (www.aws.amazon.com/). We also store some of the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in the Section (b).

(ii) Retention: Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified or anonymous.

(iii) Security: We employ reasonable security practices to ensure that the information is safe and secure with it. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

Links to other Websites

The Site or App may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the Site; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.

Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of your information:

• We protect the security of your information while it is being transmitted by using secure connection;

• We use computer safeguards such as firewalls to keep this data safe;

• We only authorize access to employees and trusted partners who need it to carry out their responsibilities;

• We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security; and

• We will ask for proof of identity before we share your personal data with you.

G. Can Minors or Children access our app?

Protecting children’s privacy is important to us, and therefore our App is not intended for children. We do not direct the App to, nor do we knowingly collect any personal information from, such children. If you are not 18 years or older in age, you are not authorized to use App or our Services. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from its database. Please contact us at info@oggangs.com if you believe we knowingly or unknowingly collected information described in this section.

H. What happens when you make a purchase in our service?

When engaging in transactions within our platform, we exclusively gather transaction-specific information (such as transaction ID and timestamp) to verify the authenticity of your purchase. We do not gather or retain any payment details, such as credit card numbers. In cases where you make purchases using in-game currency (sapphires and rubies), we solely record data pertaining to the type of purchase transaction and the expenditure incurred through virtual items within our platform. Your privacy and security are of utmost importance to us, and we are committed to safeguarding your sensitive information.

I. What happens when you interact with other players in community chat?

You engage in interactions with fellow players through various mediums, including forums, chat rooms, and OGGANGS Games' social media channels. During these interactions, we gather certain information, such as your publicly displayed profile details (including, but not limited to, username, location, and avatar). Additionally, we record the date and time of your interactions, and we retain the content of your messages. This enables you to engage with other players within a protected environment, ensuring a secure and enjoyable experience for everyone involved.

J. In-App UPI Withdrawal Feature:

Users of our platform have the option to utilize an in-app Unified Payments Interface (UPI) feature to conveniently withdraw their in-game Sapphires as monetary funds directly to their linked bank account. This feature streamlines the withdrawal process, allowing users to effortlessly access and utilize their earnings.

How It Works:

(i) Linking Bank Account: To utilize the in-app UPI withdrawal feature, users must securely link their verified bank account details to their account within the application.

(ii) Withdrawal: Once Sapphires are available for withdrawal on conditional basis and only for users above 18+ of age , users can initiate a withdrawal request through the application. They will be prompted to select the UPI withdrawal option.

(iii) Authorization: Users will need to provide necessary authentication, which may include entering a secure PIN, biometric verification, or any other method of user identification implemented for security purposes.

(iv) Confirmation: After successful authorization, users will receive a confirmation message verifying the initiated withdrawal.

(v) Processing: The withdrawal request will be processed by our system promptly, and the funds will be transferred to the linked bank account associated with the provided UPI details.

(vi) Security and Privacy: We prioritize the security and privacy of our users' financial information. As such, all UPI transactions are conducted with the utmost security measures in place. We do not store or retain any sensitive financial data, including UPI PINs or bank account numbers, on our servers. All financial transactions are encrypted and conducted via secure channels.

Note: Users are responsible for ensuring the accuracy and validity of the bank account and UPI details provided for withdrawal. We shall not be held liable for any errors or delays arising from incorrect information.

By offering the in-app UPI withdrawal feature, we aim to enhance the convenience and efficiency of our platform, enabling users to seamlessly access their winnings while maintaining the highest standards of security and user privacy.

K. How can I withdraw my consent? (OPT-OUT)

If you sign-up, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@oggangs.com.

L. Governing law and Dispute Resolution

Unless provided by the relevant statute, rules or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of our services, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.

M. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Terms & Conditions, or Disclaimer, or with any content, in that case you may freely write your concerns through your registered email to Grievance Officer, at below:

Name: Shubham Meena

Email: shubham@oggangs.com

Welcoming of suggestions

We welcome your comments regarding this Privacy Policy. Please write to us atinfo@oggangs.com.